A police certificate is an official document issued as a result of a background check by the police or government agency of a country to enumerate any criminal records that the applicant may have. Criminal records may include arrest, conviction, and possibly criminal proceedings. A police certificate is also known as good citizen certificate (in Hong Kong), good conduct certificate, police clearance certificate, national police history check (in Australia) or judicial record extracts. Applicants may have to submit fingerprints and certain personal information to request a criminal record check, and the police or government agency may charge a fee.
Cancellations are not possible one hour after the invoice has been paid. Orders are given out to translators within an hour. If a cancellation is requested before an hour elapses, a full refund is issued. It may take up to 10 business days to get any refund.